Refund Policy

Refund Policy – Grand Vista Events

Grand Vista Events is committed to delivering high-quality event management and support services. This Refund Policy outlines the terms governing cancellations and refunds for our services, including Wedding Planning, Award Shows, Exhibitions & Trade Shows, Manpower Services, Hospitality Services, Branding, and Fabrication.

Refund Eligibility

Clients may request a refund within 7 calendar days from the date of payment, subject to the conditions outlined in this policy.

Refund requests must be submitted in writing via email or official communication channels.

7-Day Refund Policy

A refund may be granted if:

• The service has not yet commenced.
• No substantial planning, design, fabrication, or manpower allocation has been completed.
• The request is made within 7 days of payment.

Approved refunds will be processed after review by our management team.

Non-Refundable Situations

Refunds will not be available in the following cases:

• Event execution has started.
• Venue bookings or third-party vendor payments have been made.
• Branding or fabrication work has commenced.
• Customized event materials have been produced.
• Manpower or hospitality staff have already been assigned or deployed.
• Services have been successfully delivered.

Cancellation Policy

Clients may cancel services by providing written notice. Cancellation charges may apply depending on the project stage and expenses already incurred.

Refund Processing

Approved refunds will be processed within 7 to 14 business days through the original payment method whenever possible.

Processing times may vary depending on banking institutions and payment gateways.

Partial Refunds

In certain circumstances, Grand Vista Events may issue partial refunds after deducting expenses already incurred, including planning costs, vendor commitments, fabrication expenses, administrative charges, and service fees.

Force Majeure

Refunds may not be available for delays or cancellations caused by circumstances beyond our control, including natural disasters, government restrictions, strikes, pandemics, or other unforeseen events.

Policy Updates

Grand Vista Events reserves the right to modify this Refund Policy at any time. Updated versions will be published on our website.

Contact Information

For refund-related inquiries, clients may contact our support team through our official communication channels.